If you have any questions about COZYPALS LLC’s products, orders, payments, shipping, returns, or other services, please feel free to contact us. We are committed to providing timely, friendly, and professional customer service and will do our best to assist you in resolving any issues you encounter during your shopping process.
Customer Service Contact Information
Company Name: COZYPALS LLC
Address: 144 BLANCHE DRIVE
AVONDALE LA 70094
Email: connie@cozypals.org
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: We typically respond within 1–2 business days after receiving your email.
Order Inquiries
To inquire about order status, logistics information, payment details, or shipping issues, please provide your order number and the name or email address used when placing the order when contacting us so that we can verify your order information more quickly.
Product Inquiries
If you have any questions about the materials, usage methods, product characteristics, or other information regarding plush toys, please contact us via customer service email. Our customer service team will provide relevant assistance based on your questions.
Returns, Exchanges, and Refunds Inquiries
To request a return, exchange, or refund, please contact our customer service team first, providing your order number and a description of the issue. Please do not return items without confirmation, as this may affect the return processing.
Other Issues
For questions regarding website usage, payment, account, privacy, or other services, you can also contact us using the methods above. We will assist you as soon as possible based on your specific circumstances.
COZYPALS LLC values every customer’s opinion and feedback. Your suggestions will help us continuously improve our products and services, providing a more secure and convenient shopping experience for our US customers.