Thank you for visiting and purchasing our products. To ensure safe and timely delivery of your orders, we partner with professional third-party logistics and delivery service providers to offer stable and reliable delivery services within the United States.
- Delivery Area
Currently, we only offer delivery services within the United States, including the 48 contiguous states, as well as Alaska and Hawaii. We do not currently offer international delivery services to countries or regions outside the United States.
- Order Processing Time
After a customer completes payment and successfully submits their order, we typically complete order review, picking, packing, and shipping within 1–3 business days.
Order processing may not be available on weekends and US public holidays, and these dates are not included in the normal processing time. During promotional events, periods with high order volumes, or other special circumstances, order processing times may be extended.
- Shipping Methods and Logistics Partners
We select appropriate logistics service providers based on the order’s location, product type, and delivery address. Our logistics and delivery partners may include:
UPS, FedEx, USPS, and other authorized third-party logistics providers.
The actual carrier may vary depending on the order. FedEx’s standard delivery within the US typically offers different transit times depending on the destination; carriers such as UPS also determine delivery times based on the specific service type and destination.
- Estimated Delivery Time
Standard delivery time to the 48 contiguous US states is typically approximately 3–7 business days, but the exact time will vary depending on the delivery address, shipping route, carrier, and order processing status.
Delivery times in Alaska and Hawaii may be longer. Delivery times published by some logistics providers may vary depending on the destination region.
Please note that the above delivery times are estimates only and do not constitute an absolute delivery guarantee.
- Tracking
After your order is shipped, we will provide you with tracking information (if applicable) via your order confirmation email or other contact methods.
You can use the tracking number to check the status of your package. If the logistics information does not update shortly after shipment, please wait patiently for the logistics system to synchronize.
- Delivery Address
Customers should ensure that they provide complete and accurate delivery information when placing an order, including name, street address, city, state, ZIP code, and contact phone number.
If the package is delayed, returned, or redelivered due to an incorrect, incomplete, or unidentifiable address provided by the customer, the resulting additional shipping costs may be borne by the customer.
- Delivery Delays
While we strive to ensure orders are delivered on schedule, actual delivery may be affected by weather, traffic, peak logistics periods, natural disasters, carrier operational adjustments, holidays, address issues, or other factors beyond our reasonable control.
For such delays, we will assist customers in contacting the relevant logistics company and tracking package status, but we cannot guarantee delivery on a specific date or time.
- Package Shows as Delivered but Not Received
If the tracking information shows the package has been “Delivered,” but you haven’t found it, please first check your doorstep, garage, mailbox, parcel locker, and other secure locations, and inquire with family members, neighbors, or property management.
If you still cannot find the package, please contact us promptly. We will assist with the investigation based on the specific circumstances. If necessary, you can also directly contact the corresponding logistics carrier for further investigation.
- Damaged Package or Transportation Issues
If the received package is visibly damaged, please contact us as soon as possible after signing for it, providing order information and clear photos of the package and goods so we can verify and handle the situation.
If the goods are damaged during transportation, we will handle the matter according to the specific circumstances and applicable after-sales policies.
- Logistics Partner Information
We use third-party logistics and delivery companies to complete order transportation. After the package is handed over to the carrier, the actual transportation, transshipment, and final delivery are the responsibility of the corresponding logistics service provider. The specific services, delivery times, and operational arrangements of the logistics company may change, and we will choose the appropriate delivery method based on the actual situation.
- Contact Us
If you have any questions about order delivery, tracking, or shipping policies, please contact us through the “Contact Us” page on our website. We will do our best to assist you in checking your order and shipping status.