COZYPALS LLC (hereinafter referred to as “we,” “the Company,” or “COZYPALS LLC”) values ​​your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, use, or purchase goods through this website. By accessing or using this website, you indicate that you have read and understood this Privacy Policy.

  1. Information We Collect

When you browse the website, create an account, submit an order, or contact us, we may collect the following information:

Name, billing address, and shipping address;
Email address, phone number, and other contact information;
Order information, purchase history, and after-sales service information;
Payment and transaction-related information;
IP address, browser type, device information, and website access records;
Inquiries, feedback, or other information that you voluntarily submit to us.

We will not ask you to provide sensitive personal information in an unnecessary manner.

  1. Use of Information

We may use the information we collect for the following purposes:

Processing and shipping your orders;
Confirming payments and providing order status notifications;
Processing returns, refunds, and customer service requests;
Improving website functionality, products, and the shopping experience;
Preventing fraud, unauthorized transactions, and other security risks;
Sending you important notifications related to your orders or account;
Sending promotional information with your consent or as permitted by law;
Complying with applicable laws, regulations, and legal requirements.

  1. Information Sharing

To ensure the proper operation of the website and to fulfill orders, we may share relevant information with trusted third-party service providers, such as payment processors, logistics and delivery partners, website hosting providers, technology service providers, and customer service platforms, to the extent necessary.

We will not sell your personal information to third parties for their independent marketing purposes. Third parties may only process information to the extent necessary to provide the relevant services and shall take reasonable measures to protect your personal information.

  1. Payment Information

The website may use third-party payment services to process payments. Your complete bank card information is usually processed directly by the corresponding payment processor; we do not proactively store complete credit card or debit card numbers. The processing of payment information is also subject to the privacy policies and security measures of the relevant payment service providers.

  1. Cookies and Similar Technologies

This website may use cookies and similar technologies to remember your website settings, analyze website traffic, improve website performance, and provide a better shopping experience.

You can manage or delete cookies through your browser settings. However, if some cookies are disabled, certain functions of the website may not function properly.

  1. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, use, modification, or disclosure. However, no internet transmission or electronic storage method can guarantee absolute security, therefore we cannot guarantee that personal information will not be affected by security risks in all circumstances.

  1. Data Retention

We will retain personal information for the period necessary to achieve the purposes described in this Privacy Policy, including the period necessary to complete orders, process after-sales service, resolve disputes, fulfill legal obligations, and maintain necessary business records. When information no longer has a reasonable business or legal purpose, we will take appropriate measures, such as deletion, anonymization, or secure processing, in accordance with applicable laws.

  1. Third-Party Websites

This website may contain links to third-party websites or services. Third-party websites have independent privacy policies and data processing methods. COZYPALS LLC is not responsible for the privacy practices or content of third-party websites. We recommend that you read their privacy policies before visiting any third-party website.

  1. Children’s Privacy

This website is not specifically designed for children. We will not knowingly collect unnecessary personal information from minors. If you believe that a child has submitted personal information to us without proper authorization, please contact us through our customer service email address, and we will take reasonable measures to process the relevant information in accordance with applicable laws.

  1. U.S. Consumer Privacy Rights

Under applicable U.S. state privacy laws, some consumers may have the right to access, correct, or delete their personal information, and to opt out of certain personal information processing activities. Specific rights may vary depending on your state and applicable laws.

If you wish to exercise your privacy rights under applicable law, you can contact us through the following methods. We may need to take reasonable steps to verify your identity to protect the security of your personal information.

  1. Privacy Policy Updates

We may update this Privacy Policy from time to time based on changes in business operations, laws and regulations, or services. The updated version will be posted on this website, and the new effective date will be indicated at the top of the page. We encourage you to check this page periodically to stay updated on our privacy policies.

We will review and respond to your privacy-related inquiries within a reasonable timeframe.