Welcome to the COZYPALS LLC website. By accessing, browsing, or using this website, and by purchasing our plush toys, you agree to the following terms and conditions. If you do not agree to these terms, please stop using this website.
- Website and Products
COZYPALS LLC offers online sales of plush toys. We strive to ensure the accuracy of product images, colors, descriptions, and other information on the website; however, due to factors such as display devices, shooting environments, and product batches, the actual product may differ slightly from the one shown on the website.
- One-Time Purchase and Subscription Policy
All products currently offered on this website are one-time purchases.
Unless otherwise explicitly stated on the product page, purchasing a product will not automatically incur any recurring fees or create a subscription service. Each time a customer submits an order, payment will be made only once for the selected products and related fees.
We currently do not offer automatic renewal, recurring subscriptions, or automatic deductions for memberships. Customers will not be automatically charged subsequent fees for purchasing products.
- Orders and Order Confirmation
After a customer submits an order, we will process the order information. Order submission does not necessarily mean that the order has been finally accepted. We may cancel or adjust an order due to product inventory issues, pricing errors, payment failures, shipping restrictions, or other reasonable reasons.
If an order is cancelled and the customer has already completed payment, we will refund the corresponding amount according to the applicable refund process.
- Billing and Payment
All product prices are as shown on the website checkout page and may be subject to applicable sales taxes or other fees.
Customers are required to provide accurate and complete billing and payment information at checkout. By submitting an order through the website, you authorize us or our third-party payment service provider to process the payment required for this order.
This website uses a one-time billing model. The amount of each order will be calculated based on the product price, applicable taxes, and other expressly listed fees at the time the customer submits the order. We will not charge repeat or periodic charges for previous orders unless the customer actively submits a new order.
If payment is unsuccessful, we may be unable to process or ship the order. For order delays caused by incorrect payment information, bank chargebacks, or other payment issues, customers should promptly update relevant payment information or contact their payment service provider.
- Product Prices
We reserve the right to adjust product prices at any time. Price changes will not affect confirmed and paid orders unless otherwise required by law or the order is cancelled due to obvious pricing errors.
If there are obvious errors in product prices, discounts, or promotional information on the website, we reserve the right to correct the relevant information to a reasonable extent and contact affected customers as appropriate.
- Shipping
We primarily provide shipping services within the United States. Orders will be processed after successful payment and completion of necessary order verification.
Estimated delivery time will vary depending on order processing time, shipping address, logistics partners, and uncontrollable factors. Logistics services may be provided by UPS, FedEx, USPS, DHL, or other shipping partners.
Customers should ensure that the shipping address submitted is accurate. Customers may incur additional costs for shipping issues caused by incorrect or incomplete addresses provided by the customer.
- Returns, Refunds, and Order Cancellations
Customers wishing to cancel orders, request returns, or receive refunds should follow the website’s published return and refund policy.
If there are quality issues with the goods, damage during shipping, or if the wrong goods were received, please contact our customer service team immediately, providing the order number and relevant photos or descriptions for verification and processing.
Refunds are typically processed via the original payment method. Actual arrival time may be affected by processing times at banks, credit card companies, or third-party payment platforms.
- Customer Responsibility
Customers must provide true, accurate, and complete information when using this website and must not use it for fraud, illegal activities, or unauthorized transactions.
Customers may not copy, modify, or disseminate website content without authorization, nor use this website in any way that may harm the normal operation of the website or the rights of other users.
- Intellectual Property
Unless otherwise stated, all text, images, product information, graphics, brand names, page designs, and other content on this website are the property of COZYPALS LLC or relevant rights holders. Unauthorized copying, modification, reproduction, sale, or use for commercial purposes is prohibited. 10. Third-Party Services
We may use third-party payment, logistics, website hosting, analytics, and other technical services. These services may be governed by their own terms of service and privacy policies. COZYPALS LLC will select reliable service providers within a reasonable scope, but the specific operation of third-party services is governed by their own rules.
- Disclaimer
We will make reasonable efforts to maintain the normal operation of the website and ensure the accuracy of product information, but we do not guarantee that the website will never experience interruptions, technical failures, or information errors.
To the maximum extent permitted by law, COZYPALS LLC shall not be liable for unreasonable losses caused by uncontrollable network failures, logistical delays, natural disasters, government actions, or other events beyond reasonable control.
- Terms and Conditions Modification
COZYPALS LLC may update these Terms and Conditions in accordance with business changes, website service adjustments, or applicable laws and regulations. The updated terms and conditions will be published on the website, indicating the corresponding effective date.
If you continue to use this website or purchase goods after the terms and conditions are updated, it indicates your acceptance of the updated terms and conditions.