We hope every customer is satisfied with their purchase. If you are not satisfied with the goods you received, you can apply for a return or refund according to the following refund and return policy.
- Return Period
Customers can submit a return request within 30 days of receiving the goods. Return requests submitted after 30 days may not be accepted unless there is a product quality issue or other legal requirements.
Before submitting a return request, please contact us through the “Contact Us” page on the website and provide your order number, purchase information, and reason for return.
- Returned Goods Requirements
Returned goods should be unused, unwashed, and undamaged, and should ideally retain their original packaging and accessories.
If the goods are damaged due to improper customer use, accidental damage, modification, washing, or other reasons not related to product quality, we may not be able to provide a refund or may deduct appropriate fees based on the actual condition of the goods.
- Product Quality Issues
If the goods you receive are defective, damaged, incorrect, or clearly inconsistent with your order, please contact us as soon as possible after receiving the goods.
For confirmed product quality issues or incorrect shipments, we will provide replacement goods, refunds, or other reasonable solutions based on the specific circumstances. Return shipping costs for eligible quality issues will be borne by us.
- Returns for Non-Quality Issues
If a customer requests a return due to personal preference, incorrect color selection, incorrect size selection, or other reasons not related to product quality, the customer may be responsible for the return shipping costs.
After the goods are returned, we will check their condition. If the return meets the return conditions, we will process the refund according to this policy.
- Return Address
Please do not send goods directly to the following address without our prior confirmation. After the customer submits a return request and it is approved, we will provide final return instructions based on the specific order.
144 BLANCHE DRIVE
AVONDALE LA 70094
Please be sure to confirm the return address before sending the goods back. We may not be liable for lost packages due to unauthorized delivery or delivery to the wrong address.
- Refund Processing
Once we receive and inspect the returned goods and confirm they meet the refund requirements, we typically process the refund within 3–7 business days.
Refunds are usually returned to the original payment method used by the customer at the time of purchase. Actual arrival time may depend on the processing speed of the bank, credit card company, or other payment institution.
- Non-Refundable Items
The following items are generally not eligible for return or refund:
Items that are visibly used, washed, or damaged;
Items damaged due to improper customer use;
Items missing important accessories or original packaging and unable to be resold;
Items exceeding the stipulated return period;
Special items unsuitable for return due to applicable laws or the nature of the goods.
- Refund Amount
If the return meets the requirements of this policy, we will refund based on the actual amount paid for the goods.
Partial shipping costs, expedited delivery fees, or other non-refundable charges incurred on the original order may not be included in the refund amount, where applicable. If the return is due to our responsibility, such as a quality issue with the goods or the wrong item being sent, we will handle the relevant costs on a case-by-case basis.
- Refund Not Received
If we have confirmed the refund, but you have not received the funds within the expected timeframe, please first contact your bank, credit card company, or payment service provider to check the transaction status.
If the payment institution confirms that it has not received the refund, please contact us and provide your order number and relevant payment information. We will then assist you with further inquiries.
- Return Package Shipping Responsibility
After returning the goods, customers should keep the tracking number and shipping receipt safe. For returns not due to quality issues, customers should choose reliable delivery services and bear the corresponding shipping risks.
If the return package is lost or damaged during transit, we may require the customer to provide valid tracking information for further verification.
- Contact Us
If you need to apply for a return, refund, or exchange of goods, please contact us through the “Contact Us” page on the website and provide your order number and relevant product information.
We will review your application as soon as possible after receiving it and provide you with instructions on subsequent return procedures.